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Module Three: Review Questions

November 19, 2021

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Question 1 of 6

1. Question
1) The words that people say are only _____ of the message.
- a) 30%
- b) 50%
- c) 75%
- d) 95%
Question 2 of 6

2. Question
2) Beside the words, a large part of the message is defined by the:
- a) Timbre
- b) Voice volume
- c) Emotion
- d) Mood of the interlocutor
Question 3 of 6

3. Question
3) What is the most important thing for understanding your emotional meanings?
- a) Constant detailed analyzing
- b) Neutralizing the emotions
- c) Finding the underlying reason of a certain emotion
- d) Asking for expert’s help
Question 4 of 6

4. Question
4) Which of the following statements is true?
- a) How one feels will determine how he/she views situations
- b) How one feels doesn’t have that much of an influence at work
- c) How one feels is very hard to change
- d) None of the above
Question 5 of 6

5. Question
5) Why is managing emotions important?
- a) Because you want to avoid embarrassment
- b) Because you don’t want to allow your emotions to use you to create a futile outcome
- c) Because you don’t want to be vulnerable at work
- d) Because showing the undesirable emotions at work isn’t professional
Question 6 of 6

6. Question
6) When it comes to decisions, the emotions:
- a) Have nothing to do with them
- b) Always play the key role
- c) Always distract you from choosing the right one
- d) Can help you make sound decisions

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