The saying, ‘Actions speak louder than words’ is so true in the world of business. It is easy to shower someone with promises, but when it is time to perform, if the actions do not measure up to the words spoken, the words spoken will be forgotten.
The use of body language can have both positive and negative effects. The thing to remember about body language is that if you are not conscious of what your body is doing while you are talking, the wrong message could be conveyed. For example, if you are smiling while giving someone condolences on the loss of their loved one, that could be construed as inappropriate and your words insincere. On the other hand, if you are congratulating someone on a job well done, but do so with a frown on your face, you could appear to be unhappy for the person.
The signals you send to others.
Sending non-verbal signals to someone can be a great way to reinforce that which you’ve verbally spoken. It can also be used as a tool to further explain what you’re trying to say. However, it can be a way of confusing the listener. So, this can be a valuable skill as long as you are conscious of it and have trained it to have a positive effect rather than using it as an uncertain form of communication.