Lesson 1, Topic 1
In Progress

Case Study

November 19, 2021

Jerry had to be briefed on the new company that had become a partner. When he was approached by the sales manager, Sara, she began the briefing by going over some statistics. Jerry knew how to be an active and focused listener. He didn’t try to multitask or work on something while she was speaking. When she was done, he asked questions about the material to get a deeper understanding and to demonstrate that he was listening. Now he is equipped with the knowledge needed for the job and also Sara has more faith in his competency.