Katie knew that the emotional intelligence levels within her office were lacking. To increase these, she had a meeting to explain their importance. She taught that emotional intelligence has an effect on the company as a whole, as well as the individual members that make it run. If each person is well-practiced in decision making, good habits within their relationships, and overall control of their stressors and anger, they are more emotionally intelligent. After working on these aspects, the office was better able to deal with internal and external conflict and development, leading to a stronger company.
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