Sarah thought that her team was doing well. They were making their sales goals, which is all that mattered to her. She was surprised when one of her team quit because he felt that he was in a hostile work environment. Sarah contacted her friend Connor to determine what she was overlooking. He noticed that she managed to pay attention to sales goals and other metrics, but she never assessed the functionality of the team and how well the members were working together.
| Estimated Time | 6 minutes |
| Topic Objective | Introduce the Direction of Team case study. |
| Topic Summary | Case Study
Discuss the importance of assessing teams. |
| Materials Required | None |
| Planning Checklist | None |
| Recommended Activity | Discuss the results of the case study. What could Sarah change? |
| Stories to Share | Share any personal, relevant stories. |
| Delivery Tips | Encourage everyone to participate. |
| Review Questions | What was Sarah’s team? |