Lesson 1, Topic 1
It’s Not What You Say, It’s How You Say It
The manner in which you say something could be the factor that determines what the listener hears. It is important to be aware of your emotions, body language, tone, speed, and pitch when you speak. It may sound like a lot of work and until it becomes second nature, it may be, but consistently doing so can produce a favorable outcome. It is possible to send the wrong message without intentionally doing it, so be careful. An innocent request such as ‘Please shred that document’ can sound like a rude command.