Lesson 1, Topic 1
In Progress

Case Study

November 23, 2021

Kerry called a meeting to discuss the details of an upcoming project with her team. She wanted to promote emotional intelligence, so she tried to stay level-headed and call. She needed everyone to work later than usual for the assignment to stay on track. One of the employees disagreed. They showed wonderful constructive disagreement skills when they made sure to mention that although Kerry made a valid point, showing up earlier would work just as well and fit the team’s personal schedules better. She accepted those terms and made sure they all knew how important the deadline was by going over the consequences of not finishing on time so that they were motivated.