Lesson 1, Topic 1
In Progress

Case Study

December 10, 2021

Julie and Mindy had worked side by side for over five years. They chatted between projects and took lunch breaks together. When the company restructured, Julie was given a management position and Mindy became her subordinate.  Mindy felt that it was unfair that she now had to take instructions from Julie and her negative attitude caused the department to lose productivity.  Julie understood that it would take time to earn back Mindy’s respect.  She kept a positive attitude when working with Mindy and always kept Mindy informed of things that were relevant to Mindy’s job. She assigned tasks to Mindy that she knew Mindy could accomplish and she gave appropriate feedback when work was delivered.  Julie took responsibility for her decisions and didn’t blame others when things went wrong.  Over time, she gained Mindy’s respect and the department’s productivity soared.